Privacy Policy
This page explains the types of information SillDigital may collect and how that information may be used to provide web, brand, support, and managed website operations services.
SillDigital may collect information you provide through consultation forms, project intake, account setup, support requests, billing and payment records, and direct communication. This can include your name, email, phone number, business details, website URL, project goals, service selections, support history, and operational notes needed to provide services.
For active clients, SillDigital may store account data related to websites, domains, hosting coordination, support tickets, reports, recommendations, agreements, invoices, payments, and transfer requests. These records help us manage work clearly and keep service history organized.
SillDigital may keep billing records, invoice details, payment status, and provider references. Raw card data should be handled by payment providers and should not be stored directly by SillDigital.
Information entered into Sill Assistant may be processed to answer service questions, understand requests, help classify enquiries, and prepare useful project or support context. Chat content may be processed by the currently configured AI service provider. Qualified enquiries may be saved as Lead records, and client support requests may become SupportTicket records. Important project and service decisions are reviewed by the SillDigital team. Please do not submit passwords, payment card details, API keys, private access credentials, or other highly sensitive secrets through the assistant.
Ordinary non-lead assistant sessions are temporary. Active chat sessions expire after inactivity, and non-lead chat records are deleted according to the operational assistant lifecycle. Lead-linked conversation records may be retained with the business enquiry, and support ticket records may be retained as part of client support history.
The website may use cookies, analytics, or similar tools now or in the future to understand website traffic, improve pages, protect forms, remember non-sensitive assistant or currency preferences, and measure marketing performance. Settings may vary by browser and device.
Information is used to respond to inquiries, prepare recommendations, deliver services, maintain client accounts, provide support, manage billing, improve the website, and communicate important updates.
SillDigital may share limited information with service providers when needed for website production, hosting coordination, analytics, communication, billing, security, or support. We do not promise that every third-party platform is controlled by SillDigital.
Records may be retained as long as needed for business, service, security, accounting, or legal purposes. You may contact SillDigital with privacy questions, correction requests, or deletion requests, and we will review what can be changed or removed based on operational and legal requirements.
Contact SillDigital if you have questions about privacy, account information, or data connected to a consultation, project, or active client account.